1. Introduction

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These Terms of Service ("Terms") govern your use of QuickCollect Limited's (Company number: 16200497) ("QuickCollect", "we", "our", or "us") debt collection services. By using our services, you agree to these Terms.

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2. Service Description

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QuickCollect provides debt collection services to businesses ("Clients") for both consumer and corporate debts. We act as an intermediary between Clients and their debtors to facilitate debt recovery.

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When a client instructs us, we are authorised exclusively to collect their debt through our strategic communication systems. Our goal is to maximise the returned debt balance to the original creditor.

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3. Fees and Charges

• Commission: 15% +VAT of successfully collected balances
• Handling fee: £50 +VAT for balances under £500

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4. Client Obligations

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Clients must:

• Provide accurate and lawful debt information
• Have legitimate right to the debt being collected
• Inform us immediately of any direct payments received
• Maintain accurate records of all debts submitted
• Comply with all applicable laws and regulations

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5. Payment Processing

• Payments are processed through GoCardless
• All collected funds are held in designated client accounts
• Payments to Clients are made after deduction of our fees
• Client funds are protected in accordance with FCA regulations

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6. Exclusivity period

• Debts submitted will authorise QuickCollect as the sole collector of the debt for a minimum period of 4 months
• If the debt is collected during this time by any party, the fee structure will be outstanding as the collection will be considered successful
• Terminating the collection of the debt during this period will require payment based on the fee structure, unless an alternative arrangement is made by QuickCollect

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7. Automated Decision Making

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We employ automated decision-making processes in our debt collection procedures. These systems:

• Analyse debt profiles
• Determine collection strategies
• Assess payment plan eligibility
• Schedule communication timing

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8. Communication Methods

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We may contact debtors through:

• Telephone calls
• SMS messages
• Email correspondence
• Postal mail

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9. Liability

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QuickCollect Limited's liability shall be limited to:

• The amount of fees paid in the preceding 12 months
• Direct damages caused by gross negligence
• Matters that cannot be limited by law

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10. Termination

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We reserve the right to terminate services if:

• False information is provided
• Legal requirements are breached
• Terms of Service are violated
• Payment of fees is defaulted

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11. Governing Law

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These Terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Modifications

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We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with notification to Clients.

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13. Contact Information

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QuickCollect Limited
Company Number: 16200497
2 Barnfield Cresent, Exeter, United Kingdom, EX5 7FF
Email: support@quickcollect.co.uk

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