1. Introduction

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This Privacy Policy explains how QuickCollect Limited (Company number: 16200497) collects, uses, and protects personal data in accordance with the UK GDPR and Data Protection Act 2018.

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2. Data we collect

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Personal Information:

• Names and contact details
• Addresses
• Email addresses
• Phone numbers
• Debt-related financial information
• Communication records
• Payment history

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3. How We Use Your Data

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We process personal data for:

• Debt collection activities
• Payment processing
• Communication with debtors
• Legal compliance
• Service improvement
• Automated decision-making in collection strategies

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4. Legal Basis for Processing

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We process data under:

• Contractual necessity
• Legal obligations
• Legitimate interests
• Consent (where applicable)

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5. Data Sharing

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We share data with:

• GoCardless (payment processing)
• Professional advisors
• Regulatory bodies
• Law enforcement (when required)

We do not share data with credit reference agencies.

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6. Automated Decision-Making

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We use automated systems to:

• Assess debt collection strategies
• Determine payment plan eligibility

You have the right to request human intervention in any automated decision.

7. Data Security

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We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption
• Access controls
• Regular security assessments
• Staff training

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You have the right to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Object to processing
• Data portability
• Withdraw consent
• Human intervention in automated decisions

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9. Data Retention

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We retain personal data for:

• The duration of the debt collection process
• Legal compliance periods
• As required by regulatory obligations

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10. International Transfers

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All data is processed within the UK/EEA. If this changes, appropriate safeguards will be implemented.

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11. Changes to the Policy

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We may update this policy periodically. Changes will be posted on our website with appropriate notification.

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12. Contact Information

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Data Protection Officer
QuickCollect Limited
[Insert Address]
Email: support@quickcollect.co.uk

Phone: [Insert Phone]

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13. Complaints

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You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

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